Customer Service Interaction: Assisting a Client with a Pool Sensor Reorder

Client:
Bonjour, können wir auf Deutsch oder English chatten?

Technical Advisor:
Hallo , easier in english

Client:
Hello Olivier, we already talked about 2 years ago. I ordered a ph and a redox sensor from you. I have no Idea what the products numbers was. Can you check? Name is Mike Siegenthaler. We have a desjoyaux pool

Technical Advisor:
Yes, can you give me your name

Technical Advisor:
Sorry i see

Client:
Mike Siegenthaler Im Letten 10, CH-8156 Oberhasli email@email.com

Technical Advisor:
I have it

Technical Advisor:
https://ph-redox-pool.com/gb/sterilor/114-pH-Probe-for-Sterilor-Duo.html

Technical Advisor:
https://ph-redox-pool.com/gb/sterilor/112-orp-probe-for-steredox.html

Technical Advisor:
https://ph-redox-pool.com/gb/pool-buffer-calibration-solution/1649-ph7-ph10-calibration-and-winterization-kit.html

Client:
okay, I will order them. thanks!

Technical Advisor:
That was your order. thanks have a nice day

Client:
you too! Au revoir

Technical Advisor:
Au revoir

Technical Advisor:
Auf Wiedersehen